Frequently Asked Questions

Keep Calm And Ask

All orders will be processed within 2 business days after payment confirmation. Please note : Sundays and public holidays do not count as business days. 

You may contact PAGi via email ( PAGi will get back to you as soon as possible. You may also contact PAGi through WhatsApp : +62 818-0888-8048.

Also the following options are available :

For collaboration opportunities, business development, marketing and media related matters, please contact PAGi at

We use 925 Sterling Silver and Gold. Gold starting from 14 Carat, 18 Carat and 22 Carat. However, if you want a certain amount of Carat for example 9 Carat, we provide that as well.

For plating, PAGi uses 24 Carat gold plated, 24 Carat rose gold plated, rhodium plated and silver plated. All products are made in Bali, Indonesia. 

PAGi accepts custom order upon a request. The price may vary from one design to another design and it is subject to quantity and the availability of stones (if it is required).

Custom order review, time, processing
Custom order with or without gemstone : 2-3 weeks
Custom order engraving : up to 10 days
Custom order mold + jewelry : 4 weeks

Custom order with or without gemstone : 4 weeks
Custom order engraving : 10 days
Custom order mold + jewelry : 6-7 weeks

4-6 weeks

As sterling silver jewelry is naturally prone  to oxidization, it will tarnish over time. It is also natural for sterling silver to leave non-permanent marks on the skin after hours of wearing. 

There are some ways to keep your jewelry shiny :

A. After wearing, please ensure your jewelry is stored in a safe place to help preserve the sparkle and extend durability. Keep your jewelry dry at all times, away from direct sunlight and humidity. Prevent the item from detergents, cleaning products, chlorine, body lotions, hairspray and perfume

B. To clean your jewelry, gently wipe with a silver cloth that PAGi has provided. If you feel you need extra silver cloth you can purchase from here.

C. You can also clean them with tooth paste and warm water. Put some tooth paste on your jewelries and gently brush with a soft brush (i.e. a tooth brush). After that, wash them with warm water until it is clean. Dry them with soft fabric or cloth.

D. Using baking soda is another way. Take 2 - 3 spoon of baking soda and mix with water until it becomes like paste. Put the paste on your jewelries and rub or brush them with soft tooth brush or sponge. Then clean them with warm water, dry them. Your jewelries is ready to be worn again. 

If you need professional polishing, you can always send your jewelries to PAGi to help you to clean it deeper. 

Shipping Worldwide

We deliver all around the world

Quality Products

Handcrafted by Balinese Silversmith artists

Wholesale & Custom

We offer wholesale and custom prices

Online Support

Questions? We are a message away